Price Promise

Prices are subject to change at any time at the instigation of the publishers. While every effort will be made to update these changes some books or items may be advertised at an incorrect price. If the actual price is lower than the price advertised on zwemmer.com we will charge the lower price. If the actual price is higher than the price advertised on zwemmer.com we will contact you to re-confirm your order.

If you are charged a higher price than that advertised on zwemmer.com, and this higher price is the result of a mistake for which Zwemmer accept liability, then we will refund the difference, providing you notify Zwemmer of this within seven days of purchase, and provide purchase details.

Privacy Statement

Zwemmer.com will ask you for certain personal information in the course of your visit to the site. This will be in the nature of contact information, financial information and demographic information. In order for you to be able to order and receive books or items, and to make your visits to the site more enjoyable and efficient it is necessary to give this information.

Zwemmer and zwemmer.com promise that this information will be stored securely under the control and guidelines of the Data Protection Act 1998, and can only be accessed by senior Zwemmer staff with security clearance.

Zwemmer further promise that this information will not be sold, traded or rented, or in any way made available to any outside parties. Zwemmer reserve the right to do so in the future with trustworthy third parties, but you can opt out of any such agreement by sending a blank e-mail message to notuse@zwemmer.com. If you shop from multiple e-mail addresses you must send this e-mail from each one.

In order to personalise your visit, and tell you about events, signings or special offers Zwemmer and zwemmer.com would like to be able to send you e-mails. If you would prefer not to receive any such information please send a blank e-mail to noinfo@zwemmer.com. If you shop from multiple e-mail addresses you must send this e-mail from each one.

Zwemmer.com hosts links to reputable third party sites. Zwemmer and zwemmer.com accept no responsibility for the privacy or security practices or content of such sites.

If you have any comments or suggestions, or have experienced any breaches of security regarding your use of zwemmer.com, please contact Colin Pierce, Customer Services Manager, either by phone on 020 7379 7886, by e-mail at enquiries@zwemmer.com, or by post at 24 Litchfield Street, London, WC2H 9NJ.

Returns Policy

Zwemmer.com

If you would like to return the book or item you have purchased, Zwemmer will either issue a credit note valid for three months for the full cost of the book, or exchange for another book or item, providing:

a) Notification of your intent to return is received by Zwemmer within 28 days of purchase.

And,

b) The book or item is in re-saleable condition, i.e. has not been read, used, or in any other way damaged.

And,

c) An original receipt is included with the returned item(s).

Refunds will only be given if:

a) The items were supplied incorrectly, i.e. Zwemmer accepts liability for incorrect fulfilment of your order.

Or,

b) You received the items in a damaged or imperfect condition.

Or,

c) The book or item was supplied to you as a result of unauthorised use of your credit card and this has been confirmed in writing by your bank or card issuer.

And,

Zwemmer receives notification of incorrect fulfilment or damaged items within 28 days of purchase. Please note that any moneys to be refunded will be dependant on the book or item being received by Zwemmer not more than eight weeks after purchase, and will only be refunded on receipt of the returned book or item. Zwemmer accepts no responsibility for any loss or damage to items returned to us.

Delivery charges will not be refunded, and any additional delivery charges for exchanged items will be charged to you at our usual rates, unless:

a) The book or item was supplied incorrectly, i.e. Zwemmer accepts liability for incorrect fulfilment of your order.

Or,

b) The book or item was supplied in a damaged or imperfect condition.

Or,

c) The book or item was supplied to you as a result of unauthorised use of your credit card and this has been confirmed in writing by your bank or card issuer.

Returns should either be sent to:

Zwemmer Mail Order
24 Litchfield Street
London
WC2H 9NJ
UK

Or, can be returned in person, abiding to the returns policy outlined above, to any Zwemmer shop. Please click on 'Locations' on the homepage to view Zwemmer locations around the UK.

Security Statement

Zwemmer.com uses HTTP Secure Socket Layer (HTTP/SSL) software in the processing of orders and communications. This software encrypts all your information, making an on-line transaction with zwemmer.com as safe as current technologies allow. This industry standard software is supported by nearly all web browsers.

Practically, this means that zwemmer.com does not see or have access to your credit card details. If for any reason zwemmer.com need access to these details, i.e. to make a refund, you will be contacted either by phone, post or e-mail.

Zwemmer and zwemmer.com have security procedures and protocols in line with the Data Protection Act 1998, so your personal information is held under secure conditions, and can only be accessed by senior Zwemmer staff with security clearance. For more information on this please read the privacy statement.